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Learn how to minimise the risk of card fraud to your business. We encourage you to share this information with your employees to ensure they are all aware. Visit these pages regularly so that you can stay up to date with the latest fraud trends.

Latest fraud warning
Card Not Present transactions (CNP) – be cautious of requests to’ pick up the goods’
A number of our customers have been targeted by fraudsters making bulk orders for products and requesting prompt collection of the goods. These telephone orders have been for larger quantities and at higher value than you would expect to take. Several cards may be used for payment with requests for delivery to various addresses. Shortly after the goods have been ordered, a courier arrives at the shop to pick up the goods – but after the goods are taken, it transpires that the cards used for payment are stolen.
We recommend you do not release goods to a third party in such circumstances as there is an increased risk to your business and you may be financially liable if a transaction is later confirmed as fraudulent.
To help protect your CNP business, be wary of any of the following:
  • Orders substantially above the value of your ‘usual’ transaction amount
  • One customer with orders to multiple delivery addresses
  • Several declines and attempts using different cards
  • Request for goods to be picked up or released to a courier or third Party.
Where the customer insists on collecting the goods they must produce the card used in the original transaction. The original CNP transaction should be cancelled and a new card present transaction processed. For further information on card-not-present transactions and reducing the potential for fraudulent sales, read our Customer Operating Instructions.
Latest fraud scam activity
Fraud is a subject we take very seriously. We aim to advise you of any scams as quickly as possible. We have produced a summary of current fraud scams to keep you one step ahead of the fraudsters. These are relevant to face-to-face, over the phone and online retailers. Read our latest Fraud Scam Training Guide for more information.
Have you been the victim of fraud?
Action Fraud is a website that allows you to report fraud. If you have suffered fraud and have been unable to get you money back i.e. denied reimbursement, you can report it to Action Fraud by using their online reporting service or by calling 0300 123 2040 and speaking to one of their specialist fraud advisors.
All fraud crime cases and information on fraud are referred to the National Fraud Intelligence Bureau which is run by the Police service. Visit Action Fraud’s website to find out more about reporting fraud. You can also view The Metropolitan Police Service's Little Black Book of Big Scams.
When you report the fraud you will be given a Crime Reference Number (CRN) and the information supplied will be referred to the Police force that investigates fraud. Once you have received the CRN, you will have the ability to update the report with any additional information.
In some cases the police may want to contact you for further details therefore it is important to keep any relevant information about the fraud.
There are also some useful quick reference guides available to help protect your business against fraud; these include advice about e-crime, card-not-present fraud and insider fraud. Discover them on Action Fraud's website at
While you're with us, is there anything else we can provide on these pages that would help you in the fight against fraud? Email and let us know.
For further information see our reducing fraud - frequently asked questions.