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Subject: To be or not to be the merchant of record

What's it all about?

How to take payments for ancillary services. To be or not to be the merchant of record? This is the question on the minds of travel companies interested in capitalising on a customer’s holiday or business trip by selling more than just flights or hotels. Join Thomas Helldorff, VP of Travel at Worldpay to discuss whether OTAs should simply promote ancillary services such as car rental, airport transfers and airport lounge access on their website, or actually take payment for them.

How to take part

To participate, all you have to do is tweet your question, making sure you include the #AskWorldpay in your post. Thomas will retweet the question before he tweets his answer, so that everyone can follow the Q&A.
If you’re not on Twitter, click here to sign up. Once you’ve signed up, or if you already are, just follow @Worldpay.

A photo of Thomas

About Thomas

Thomas Helldorff has been working in the Airline and Payment industry for more than 15 years. In 2013, Thomas joined Worldpay as Vice President of Travel and now manages the strategy for the travel sector globally. Prior to Worldpay, he several positions including Head of Strategy & Innovation at Datacash and Senior Product Manager for payment services and passenger mobile applications at SITA. In his spare time, Thomas has also published a book called the ‘Airline Payments Handbook’, a complete guide to payments in the air transport industry.

What is a Twitter Q&A?

Twitter Q&As give you the opportunity to ask questions directly to an expert from Worldpay.  It’s just like a Q&A session after a presentation – it just takes place online. In order to take part, you need to have a Twitter account and ‘follow us’.  The sessions run for an hour and will take place on the last Wednesday of each month.  When you ask a question, you only have 140 characters – so they need to be short.  In order for us to see your question, you’ll need to include our name (Twitter handle) – which is @Worldpay and the phrase #AskWorldpay.
Anyone can ask a question, and they are answered in the order they are received.  To see your response, just keep an eye on your Twitter profile, as we’ll include your Twitter handle (name) in our response.
We are looking forward to answering your questions.