Tang Kok San, China Country Manager
This session explores how travel companies can create a seamless travel experience for their customers, and touches on the potential future of booking processes.
The Seamless Travel Experience: Why Payments are at the Heart covers 3 chapters. Making payments, processing payments, and ancillary services.
- Making payments explores offering the right payment mix and is influenced by our 'Why do they pay that way' research.
- Processing payments outlines our expertise and advice on how to best set up and take payments across many markets.
- Ancillary services covers how Hotels & OTAs can best optimise their setup to increase revenue and improve UX.