On the internet
We are committed to making our site more accessible and support the Web Accessibility Initiative (WAI). This website has been designed to meet the WAI recommendations.
Keyboard shortcuts - PCs
- Microsoft Internet Explorer 4 - press 'Alt' and letter at the same time
- Microsoft Internet Explorer 5 - press 'Alt' and letter, then press enter
- Netscape 6 - press 'Alt' and letter at the same time
Keyboard shortcuts - Macs
- Microsoft Internet Explorer 5 - hold down 'Control' key and then press letterpress 'Alt' and letter at the same time
H - Load Home page
A - Load accessibility page
S - Skip to the main content of a page
Customers with Visual Impairments
We provide the following services free of charge:
- Brochures produced in Braille or other format upon request
Customers with hearing impairments
You can contact us using Typetalk.
If you have speech or hearing difficulties and are a textphone user, you can call us on 0870 366 1277.
If you are calling from outside the UK and have problems accessing our 0870 number, you can use the following number: +44 (0)1223 25 8493
DDA requires that individuals with disabilities, who are members of the public seeking information or services from us, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on us.
To help us ensure that our website complies, we have built the site to several international standards. These include:
This ensures that the code that we have used on this site validates against the W3C’s gold standard. As more and more assistive technology (such as a Braille reader, a screen reader, TTY, etc.) is using this standard to build against, we can be sure of making our site accessible to the widest audience.
Again, by validating our style sheets against the W3C gold standard, we can make our site accessible to everybody with a DDA compliant browser or other assistive technology.
W3C web content accessibility guidelines
The easiest way to validate our pages against this standard is via “Bobby.” This service allows us to test web pages and help expose and repair barriers to accessibility and encourage compliance with existing accessibility guidelines, such as Section 508 and the W3C's WCAG.
If you use assistive technology and the format of any material on our web sites interferes with your ability to access the information, please contact us for assistance. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information.